Ramee

Ramee International Hotels > UAE Bahrain Oman | Download e-brochure

Home » Best Rate Guarantee

Best Rate Guarantee - Terms and Conditions

You will get the lower rate found plus an additional 10% discount if you find a lower publicly available rate on the internet.
Ramee Guestline Hotel India guarantees that our website will have the lowest rate publicly available to consumers on the Internet. If you find a rate lower than The Ramee’s Best Available Rate that is viewable and book able on another website for the same hotel, same room type, same number of guests, same currency and for the same dates, and advise The Ramee within 24 hours after booking your room on our website, The Ramee will provide you with the first night of your stay for one room for free. If there is a rate available on our website that is the same or lower than the rate on the other website, the Ramee rate will be offered instead. Due to rounding and other issues, rates within $.25 of our Best Available Rate will be considered a match and will not qualify for Best Rate Guarantee claims.
To file a claim, fill out the online Claim Form with your booking details. Only one valid claim can be submitted per person, per e-mail address, per calendar month. All reservations must be for personal use only and booked by the guest who will actually be staying at the hotel. Reservations booked by brokers or agents will not qualify. Best Rate Claims and any free nights issued under this program are not transferable.
Guarantee applies only to reservations made on our website for The Ramee hotels in India. Guest must have a Ramee reservation confirmation number.
Guest must submit the claim within 24 hours after booking the original Ramee reservation and at least 48 hours before scheduled arrival. If the original reservation was made within 48 hours of arrival, the Best Rate Guarantee is not applicable. The competing rate on another website must be for the same hotel, for the same dates, for the same room type, for the same number of guests, in the same currency and must be publicly viewable and bookable via the Internet. A viewable rate means that the general public can view the rate on the website. A bookable rate means that the rate is available and can be reserved online. Special rates and Package offers do not qualify.
The Ramee customer service agents must be able to verify, to their satisfaction, that the claim meets all conditions of the Guarantee and these Terms and Conditions, and that it has been properly submitted.
The Ramee Hotels reserve the right to reject a Best Rate Claim and/or to cancel any free night previously issued by it in the event of fraud or abuse of this Program or non-compliance with these Terms and Conditions.
If there is a rate available on our website which is the same or lower than the qualifying rate on the other website, the Ramee best available rate will be offered to the guest. No free room night will apply. The Ramee will only honor the free room night if Ramee does not have the best available rate.
Only one free room night will be offered per stay. A room night means one guest room for one night, regardless of the number of rooms or reservations booked by the guest. A stay is any number of consecutive nights spent at the same hotel, even if the result of more than one reservation.
For a multiple night stay, the total room cost for the stay will be evaluated in determining whether the other website has a lower rate.
Any rate change is not effective until the guest receives written confirmation. The standard claims processing time is 24 business hours (Central Standard). Claims submitted outside of business hours will be processed on the next business day. If a guest’s stay begins before written confirmation is received, the original rate will remain in effect. Ramee recommends that the written confirmation of any rate change be presented by the guest at check-in.
The Guarantee applies only to published rates available to the general public. This excludes private rates, packaged rates, rates involving a prepaid voucher program, hotel rooms sold as part of a travel package, require a coupon or promo code, corporate discount rates, group rates (5+ rooms), meeting rates, loyalty program, affinity program, or other organization where the rates are targeted toward a specific group of individuals and not intended for the general public.
The Guarantee does not apply to websites or rates where the Ramee brand and/or specific hotel and location are not known until the booking is made such as Priceline. or Hotwire.. For purposes of this Guarantee, the "rate" includes the room rate only and does not include any taxes or any guest fees or charges which may be imposed by the hotel on the guest’s stay. The rates available under this Guarantee cannot be combined with any other special or promotional offers or discounts.
The Ramee reserves the right to modify, alter, suspend or terminate this Guarantee at any time without prior notice at its sole discretion.

Our Best Rates Guaranteed
Click here

Join the communities